The new meaning to “get to know your customers”…

 

In the past week or so, online meetings have brought me much closer to my clients than I would have ever thought it would. I’ve learned more about my clients in the past week than over the period they’ve been clients and friends.   I get to peak into their personal space, everyone posting their new office from the kitchen table to some pretty cool multi-screen setups (OK I have two, plus my laptop, and my iPad – can’t count my iPhone screen). Beyond that I’ve seen, and enjoyed learning about Scruffy the Labrador who loves the camera and the word “snacks”,  all of the clients kids at home by their names – most who aren’t camera shy. You would be the same if you grew up in the digital age.  What I really have enjoyed is the ingenious ways clients come up with to keep their new “co-workers” busy and quiet during conference calls.  I know this is why conf calls stick to their allotted time, and pleasantries are kept short.   I rarely see a client from head to toe on these calls, except for the one who bragged she was dressed business casual from the waist up, but super casual in her sweatpants – Karen those were pajamas.  That’s a hero that gets right to work, I guess. Who showers anymore? That wastes the earth’s resources.  I’ve seen some insanely clean homes, then some not so much – I’m probably somewhere in between. Who has time to clean up with all these UBER, Skype and ZOOM meetings?  I do actually, but client emails must come first right?  Then there’s the client that won’t turn on the camera for anything.  What are they hiding??  Well I look forward to the next on site in person meeting or industry event, where I can check up on the family, pets, and spouses of all my associates and clients back home.  Did Maggie enjoy her seven walks a day? Did Jeff and Ashley hit the wall? Figuratively and literally!  And who cleaned it up?  Has the home office been transformed back to the kitchen, sewing room, spare bedroom?  This social distancing may have really brought us all much closer together than we think.  So far, I like it!